The option to easily manage email addresses like and is a core functionality of all shared inbox software. ![]() Shared Inbox Software Featuresīelow are a few of the specific capabilities most shared email inbox tools are comprised of. ![]() It's too easy to make mistakes when several people work on a shared inbox, which puts your entire customer service workflow at risk.Ī customer service collaborative email inbox provides a solution that helps teams work together effectively, allowing all the information to be available within a single location. It causes problems like misplaced emails, forgotten conversations, duplicated responses, and sending emails to the wrong people. Given this, inbox confusion is one of the biggest pains for customer support teams. ![]() Ever had an email go unanswered, only to realize it days later? Managing an inbox is relatively easy when there's only a small number of people, but as your business scales, the chances for miscommunication increases. For example, the whole customer support team will have access to and be responsible for making sure those emails get answered promptly. The outcome is better team organization, which ultimately means less customer frustration.Ī shared inbox is an email inbox that multiple users can access and uses an email alias like or Usually, these inboxes aren't owned by one single person – instead, they're managed by a team. Enter shared inbox tools - software that allows multiple people to access one single inbox while helping them stay productive and collaborate efficiently. Ultimately, it's too easy for emails to slip through the cracks, which can lead to disappointed customers and potentially churn. In addition, when many people work in a shared email inbox, it can be hard to know who replied to what, if questions have been addressed, or how urgent emails are. ![]() However, with service requests incoming left and right, it's easy for the inbox to get disorganized and confusing. It's also great for businesses because it centralizes communications into one place.
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